Estimated to be delivered on 12/01/2022 - 15/10/2022.
Free Returns
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Covid-19 Shipping Delay Notice
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Alright, listen up, folks. I stumbled upon this - QuikHenna Gel Organic Hair Colour, and it's a total game-changer. It's like, straight from Mother Nature's beauty salon or something. This stuff is made from pure henna leaves and organic stuff that make your hair shine like a freshly waxed car. No more 'chemical warfare' on your precious locks, nuh-uh. And the best part? It's straight from India, where they've been acing the hair game for centuries. This product is all vegan, like no cute critters harmed in the making. It colors, it nourishes, it's basically your hair's new BFF. Used it last Saturday and some dude at the coffee shop asked if it's my natural hair color. So, yeah. 10/10, would recommend. 🙌
Shipping
All products ordered by 3 pm are processed on the same working day after confirmation by the buyer.
Enjoy free shipping for all orders above Rs 499.
All orders shipped from Faridabad, Haryana or Various 3rd party warehouses by reputed courier agencies. Please note that we do not control courier agency delivery schedules. Any change in delivery time and place requested by the customer will be obliged strictly on discretion of the courier agency.
Order deliveries will be made between 10am – 7pm from Monday – Saturday. We request you to kindly make alternative arrangements for COD payments in case you are not available to receive the courier.
Most domestic orders are delivered in 2-7 business days subject to location and courier partner availability.
Pure Naturals does not accept returns of opened or used products.
We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us. We strongly encourage our customers to purchase smaller sizes of our products before investing in a full sized product, to ensure you are not sensitive to any of the ingredients in the product.
Cancellation & Refund
Customer can cancel order before the product has been shipped, which is mostly within one (1) working day. Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled in case a delivery has already been made.
Once you request the cancellation of item(s) in your order, it will take us around 7 business days to system cancel the order and initiate a refund.
You may opt for credits for next purchases or for having the money transferred back to the source of transaction. This may take up to 10-15 business days for the respective banks to process the refund. We will notify you of same, but do get in touch with the banks directly for credits post confirmation of cancellation/ refund.